- Teacher: Lora Creps
- Teacher: Wes Hunter (Admin)
Toyota of Clermont Learning Hub
Available courses
After years of working with some of the best dealer groups in the country, we've learned one thing above everything else — your service department is only as good as the person leading it. The problem is, most service managers never get the development they actually deserve. That's what keeps me up at night. The Next Level Service Manager Development Program is our answer to that.
This isn't a generic training course. It's a hands-on, Maxwell Leadership-certified experience built specifically for automotive retail — and we poured everything we've learned from working with top-performing dealer groups into it.
Here's what your managers will walk away with:
• Mastery of financial concepts, labor hour optimization, and service drive sales
• Real skills in coaching, accountability, and people development
• Leadership tools they can apply immediately — the foundation everything else is built on
• Executive Coaching with a Maxwell Certified Coach (a $6,000 value, included)
• 6-Month subscription to the Next-Level Learning Hub
• All program materials and a Graduation Award
The program runs across 4 phases and 8 live training days in Greenville, SC, with sessions in May, July, August, and October.
Class size is limited and the enrollment deadline is April 10th. We've seen what happens when the right people get the right development, and we want that for your team.
Just reach out to Marc Wollard directly and he'll take great care of you:
Marc@nextlevelautogroup.com | 586-292-8579
- Teacher: Wes Hunter (Admin)
Welcome to the Learning Hub
This introductory course is designed to set the foundation for your success. You'll explore three key concepts that drive exceptional customer experiences: Moments of Truth — recognizing the critical interactions that shape how customers perceive us; Emotional Bank Account — understanding how every interaction builds or withdraws trust with our customers and colleagues; and Service the Customer Through the Process — learning how to guide customers with confidence and care from start to finish.
Once you've completed this course, notify your manager. They'll get you set up with your team's regular eLearning schedule on the Learning Hub.
- Teacher: Lora Creps

Learn how to transform every customer interaction from simply processing work orders to genuinely serving customers through your dealership's processes. This course shows you how one simple discovery question can build trust, reduce stress, and turn first-time visitors into loyal, referring customers.
- Teacher: Lora Creps
- Teacher: Wes Hunter (Admin)
Welcome to the Course Library. This is your hub for exploring all available learning content across our training programs. While you're encouraged to browse and expand your knowledge, please remember that your assigned courses and due dates remain your priority. Only completed assignments from your designated training schedule will count toward your credit and compliance requirements.
- Teacher: Lora Creps
- Teacher: Wes Hunter (Admin)

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Part 5 of the Customer Service Experience
- Teacher: Lora Creps
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Part 4 of the Customer Service Experience
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- Teacher: Lora Creps
- Teacher: Wes Hunter (Admin)

- Teacher: Lora Creps
- Teacher: Wes Hunter (Admin)
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Part 1 of the Customer Service Experience
- Teacher: Lora Creps
- Teacher: Wes Hunter (Admin)
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- Teacher: Lora Creps
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- Teacher: Lora Creps
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One-stop shop for all your Taking it to the Streets meeting guides.
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